Introduction

ChaiSaab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Regional addenda for Thailand, Japan, and other markets appear below when applicable to your locale or shop country. The platform is in an active commercial phase with ongoing evaluation; see “Service availability, migrations, and your backups” below.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information
• Email address
• Company information
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Respond to your inquiries
• Send you updates and newsletters
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We share data only with service providers that process it on our behalf under contract, including: hosting and compute (India VPS); private object storage (S3-compatible API) for media and backups; email delivery for OTP and notifications; SMS CPaaS where phone OTP is enabled; payment gateways (e.g. Cashfree, Stripe) for subscriptions you choose; optional platform AI inference providers for in-product features; and support or analytics tools where enabled. We require appropriate safeguards and use data only for the purposes described in this policy.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data

Service availability, migrations, and your backups

We test and improve the Service under real-world use and within practical resource limits. If we move systems to a new environment, we aim to notify you ahead of time. You should export or back up personal and business data you cannot afford to lose. We will use our best efforts to retain data during planned migrations, but you remain responsible for maintaining independent copies and for loss that could have been avoided with your own backup.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

contact@chaisaab.com · sales@chaisaab.com

Grievance, content concerns, and data rights requests: contact@chaisaab.com. Privacy enquiries: privacy@chaisaab.com.

Security & Trust — How we protect your data — encryption, payments, and compliance: